Before working with you I will ask you to print, sign and date a copy of these terms & conditions.
This document describes the terms on which Orderly Office and Home would be happy to help you.
Advice is given in good faith and it is always your decision to accept the advice and guidance given, and whether or not to act on that advice. Orderly Office and Home accepts no responsibility for the actions you take on the basis of that advice, whether at the time or at any subsequent or future date following engagement or consultation.
When handling goods belonging to clients, I take extreme care to look after them. In the case of accidental damage or loss, you acknowledge that Orderly Office and Home will not be held liable for any losses howsoever caused in our engagement and understand that you should have insurance at all times which adequately compensates for any loss or damage howsoever caused by Orderly Office and Home. I do have suitable insurance cover in place for such occasions.
Disposal of Items
We are happy to make suggestions about the disposal of your unwanted items and can advise you on recycling, selling on of items, but you acknowledge that on engaging Orderly Office and Home that the responsibility for either keeping or letting go of any items is ultimately yours. Removal will not take place without your authorisation. I am happy to remove items to local charity shops, but disposal of any waste items is the responsibility of the Client.
Limits of Work
I will work with you to achieve the level of organisation you require. This includes helping you sort, organise and clean – if necessary – any areas in which we are engaged as appropriate. Where thorough cleaning is required the involvement of suitable professionals may be required at your cost. The handling of very large/heavy items may require additional help and will need to be arranged in advance e.g. filing cabinets, items of furniture, etc.
Arrangement of Additional Services
I shall always do my best to ensure that any supplier who may be recommended to you is suitably qualified and competent for the job. However, I shall not be liable if any such supplier’s performance falls below an acceptable standard, nor for any loss or damage caused by any such supplier, its employees or agents. Suppliers’ charges are always payable by you, either directly to that supplier, or via Orderly Office and Home if so agreed.
If you engage Orderly Office and Home at a particular location and access is restricted, I reserve the right to charge for the lost time and expenses.
Confidentiality and Privacy
Orderly Office and Home offers a personal, professional and confidential service. Your personal or business details will not be disclosed to any third party without your prior consent. If you are in agreement, I would like to be able to take ‘before and after’ photographs. These would only be reproduced for publicity purposes on our website/Social Media channels with your permission.
The Client must understand that it is usual practice for Orderly Office and Home to work with a Client present and at the Client’s premises. However, on occasion, a Client may request for Orderly Office and Home to work on personal or business-related paperwork away from their home/premises. On such occasions, no liability will attach to Orderly Office and Home for any loss or damage, howsoever caused, of paperwork & documentation whilst in transit, or whilst being worked upon by Orderly Office and Home. Clients should ensure that they have adequate back-up measures in place.
Limits of Liability
Orderly Office and Home has Public Liability and Professional Indemnity Insurance, provided by Groupama Insurance Company, to the value of £1m, but restrictions and limitations apply.
Hours of Work
You will only be charged for actual hours worked which will be discussed in advance. It must be understood that it is not always possible to anticipate exactly how long a particular job may take, but a rough estimation will be given where possible.
Cancellations are sometimes unavoidable due to unforeseen circumstances. Travel charges or further expenses paid in advance for which I cannot obtain refunds are non-refundable and will be invoiced to you at the time of cancellation. If you cancel giving less than three working days notice this may, at the discretion of Orderly Office and Home, result in a charge for any costs incurred, and up to 50% of the agreed session value. At our discretion, we may agree to credit this payment against any further work if it is re-scheduled to start within one month of such cancellation, or as otherwise agreed.
Charges for services will be as per an agreed hourly rate or project fee agreed before work commences and are payable at the end of each session. Payment is accepted by cash or cheque made payable to Amanda Manson. Where tasks are being worked upon over a period of time, staged payments will be requested. In certain circumstances BACS payments will be accepted—payable within 7 days of job completion.
Unless agreed otherwise, charges for travel will be at the hourly rate of £20/hr for any distance travelled which is deemed to be over 30minutes travel time from M33, using Google Maps.