Before commencing work with you I will send you a copy of my Terms & Conditions applicable to either home organising or moving home and ask you to sign, date & return to me. Payment of a deposit will also deem to be acceptance of my Terms and Conditions.

Terms & Conditions

Terms & Conditions
This document describes the terms on which Orderly Office and Home (referred to as “I”, “me” or “my” in this document) would be happy to help the Client (referred to as “you” in this document). Jointly referred to as “we”.
Best Advice
I offer guidance and encouragement to help in the decluttering and organising process which is given in good faith. It is always your decision to accept and act on the advice and guidance given. I accept no responsibility for the actions you take based on that advice, whether at the time or at any subsequent or future date following engagement or consultation. I am not a valuer of art or antiques and cannot be held responsible for your decisions made during the decluttering process. It is recommended you engage a valuation expert for any applicable items prior to removal from your home. Responsibility lies entirely with you regarding which of your possessions should remain and which can be disposed of.
Handling Goods
I will operate with utmost care and respect in your home or office. In the unlikely event there is any accidental damage, you will cover the cost of any damage or repairs through your own insurance providers. I will not be responsible for the cost of repairing any pre-existing damage discovered during our assignment. You should always have insurance which adequately compensates for any loss or damage howsoever caused by me in the course of my work.
Disposal of Items
I am happy to make suggestions about the where to dispose of your unwanted items and can advise you on recycling and selling on of items, etc, but you acknowledge by engaging my services that the responsibility for either keeping or letting go of any items is ultimately yours. Removal will not take place without your authorisation. I am happy to remove items to local charity shops, but disposal of any waste items is your responsibility.
Limits of Work
I will work with you to move you towards the level of organisation you require, including to help you sort, organise and clean (as needed) any areas in which we are engaged as appropriate. Where thorough cleaning is required the involvement of suitable professionals may be required at your cost. The handling of very large/heavy items may require additional help and should be arranged in advance e.g. filing cabinets, items of furniture, etc.
Arrangement of Additional Services
I will always do my best to ensure that any supplier who I may recommend to you is suitably qualified and competent for the job, however, I will not be liable if any such supplier’s performance falls below an acceptable standard, nor for any loss or damage caused by any such supplier, its employees, or agents. Suppliers’ charges are always payable by you and contractual arrangements should be drawn up directly between you and the service provider in question. Your details will not be disclosed to any third party without your consent.
You agree to disclose in advance any information about their premises that could jeopardise my health or safety or that of any representative of Orderly Office and Home. I reserve the right to suspend or cancel an assignment in the event a serious health & safety risk is discovered or develops during the assignment. If access is restricted, I reserve the right to charge for the lost time and expenses.
Remote Working
It is usual practice for me to work with you present at your home/premises. However, if you request for me to work on personal or business-related paperwork away from your home/premises, then no liability will attach to me for any loss or damage of any paperwork & documentation whilst in transit, or whilst being worked upon by me. You should ensure that you have adequate back-up measures in place.
Limits of Liability
I carry full Public Liability and Professional Indemnity up to £5m provided via Westminster Insurance, but restrictions and limitations apply. You must be aware that the services provided by me are in no way to be construed as any form of psychological counselling or therapy.
Hours of Work
You will only be charged for actual hours worked which will be discussed in advance. It must be understood that it is not always possible to anticipate exactly how long a job may take. A rough estimation will be given where possible. You understand that some work may be conducted from my office – sourcing suppliers, drawing floor plans, etc, as well as actual physical work in your home.
Payment Terms
My charge for services and payment of fees varies depending on the support you require and will be discussed with you upon enquiry. Travel to locations more than 15 miles from Sale, M33 (using Google maps) may incur a charge to cover fuel costs and will be discussed during the initial call. A deposit is required to secure your booking and will be deemed as acceptance of these Terms & Conditions. Confirmation of safe receipt will be issued, and this deposit payment will be deducted from your final invoice.
Cancellations for sessions are sometimes unavoidable due to unforeseen circumstances, and may result in a charge, including for any non-refundable costs incurred by me such as travel charges or other expenses paid by me in advance. Cancellation charges are as follows: less than 24hrs notice = 50% of the booked session fee, 24-48hrs notice = £50. I may agree to waive all or part of these fees at my discretion.
Personal Safety
For my own safety, your name and address will be made available to a close friend or family member of mine, whilst I am on-site with you.
Privacy and Confidentiality
I am registered with the Information Commissioner’s Office (Ref: ZA039726) to ensure adherence to data protection requirements. Your details will be used by me to supply services & to process payments. Any testimonial, comment or photographs provided by you for my business publicity is reproduced with your knowledge and consent. All photos will be anonymous (unless you agree otherwise).


Updated 1.9.22


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