Before commencing work with you I will send you a copy of these Terms & Conditions and ask you for a signed and dated copy to be returned to me electronically or to be signed in person before any works commences. Payment of a deposit will deem to be acceptance of the terms and conditions.

Terms & Conditions

Terms & Conditions
This document describes the terms on which Orderly Office and Home (referred to as “I”, “me” or “my” in this document) would be happy to help the Client (referred to as “you” in this document). Jointly referred to as “we”.

Best Advice
I offer guidance and encouragement to help in the decluttering and organisational process and this is given in good faith. It is always your decision to accept and act on the advice and guidance given. I accept no responsibility for the actions you take on the basis of that advice, whether at the time or at any subsequent or future date following engagement or consultation. I am not a valuer of art or antiques and cannot be held responsible for your decisions made during the decluttering process. It is recommended you engage a valuation expert for any applicable items prior to removal from your home. Responsibility lies entirely with you regarding which artefacts and possessions should remain and which can be disposed of.

Handling Goods
I will operate with utmost care and respect in your home or office. In the unlikely event there is any accidental damage, the client will cover the cost of any damage or repairs through their own insurance providers. I will not be responsible for the cost of repairing any pre-existing damage discovered during our assignment. You should have insurance at all times which adequately compensates for any loss or damage howsoever caused by me in the course of my work.

Disposal of Items
I am happy to make suggestions about the where to dispose of your unwanted items and can advise you on recycling, selling on of items, but you acknowledge that on engaging my services that the responsibility for either keeping or letting go of any items is ultimately yours. Removal will not take place without your authorisation. I am happy to remove items to local charity shops, but disposal of any waste items is the responsibility of the Client.

Limits of Work
I will work with you to move you towards the level of organisation you require, including helping you sort, organise and clean – if necessary – any areas in which we are engaged as appropriate. Where thorough cleaning is required the involvement of suitable professionals may be required at your cost. The handling of very large/heavy items may require additional help and will need to be arranged in advance e.g. filing cabinets, items of furniture, etc.

Arrangement of Additional Services
I shall always do my best to ensure that any supplier who I may recommend to you is suitably qualified and competent for the job, however, I shall not be liable if any such supplier’s performance falls below an acceptable standard, nor for any loss or damage caused by any such supplier, its employees or agents. Suppliers’ charges are always payable by you and contractual arrangements should be drawn up directly between you and the service provider in question. Your details will not be disclosed to any third party without the prior written consent of the individual or business concerned.

You agree to disclose in advance any information about their premises that could jeopardise the health or safety of any representative of Orderly Office and Home. I reserve the right to suspend or cancel an assignment in the event a serious health & safety risk is discovered or develops during the assignment. If access is restricted, I reserve the right to charge for the lost time and expenses.

Remote Working
You must understand that it is usual practice for me to work with you present at your home/premises. However, on occasion, if you request for me to work on personal or business-related paperwork away from your home/ premises, then no liability will attach to me for any loss or damage of any paperwork & documentation whilst in transit, or whilst being worked upon by me. You should ensure that you have adequate back-up measures in place.

Limits of Liability
I carry full Public Liability and Professional Indemnity up to £5m provided via Westminster Insurance, but restrictions and limitations apply. You must be aware that the services provided by me are in no way to be construed as any form of psychological counselling or therapy.

Hours of Work
You will only be charged for actual hours worked which will be discussed in advance. It must be understood that it is not always possible to anticipate exactly how long a job may take, but a rough estimation will be given where possible.

Cancellations are sometimes unavoidable due to unforeseen circumstances. Travel charges or other expenses paid by me in advance for which I cannot obtain refunds, are non-refundable and will be invoiced to you at the time of cancellation. If you cancel an organising session— with less than 48hrs notice — this may result in a charge for any costs incurred, up to 50% of the agreed session value. I may waive all or part of these fees at my discretion if the appointment is re-scheduled within 1 month of such cancellation.

Payment Terms
My charge for services varies depending on the support you require and will be discussed with you upon enquiry. All fees are payable at the end of each session in cash, or by cheque (to A Manson), or preferably by bank transfer and payable within 2 days of any session, or as agreed otherwise between us. Travel to locations more than 15 miles from Sale, M33 (using Google maps) may incur a charge to cover fuel costs and will be discussed during the initial call. A non-refundable deposit of 50% of the agreed session fee is required to secure your desired date/time and is payable at the time of booking. This will be deducted from your first organising session invoice.

Personal Safety
For personal safety, your name and address may be made available to a close friend or family member of mine, whilst I am on-site with you.

Privacy and Confidentiality
I am registered with the Information Commissioner’s Office (Ref: ZA039726) to ensure adherence to data protection requirements. Your details will be used by me to supply services & to process payments. Any testimonial, comment or photographs provided by clients for my business publicity is reproduced with the knowledge and consent of the client concerned. Photographic evidence will be anonymous (unless the client specifically agrees otherwise).

Due to the impact of the COVID-19 pandemic, I am taking every precaution to ensure the safety of myself and my clients by working in line with the UK Government’s current advice on Working Safely During Coronavirus and may wear a visor, face mask and gloves as required during a session. I will undertake a health check prior to any face to face visits to ensure we are both symptom-free at that point in time.